Privacy Policy

Realflowers.ae facilitates online order to get flower delivery in Dubai, Abu Dhabi, Sharjah, Ajman, and Al Ain emirates of UAE. Anyone from anywhere in the world can visit and use this online shop for sending flowers as gift. Essential details to complete the delivery like name, email id, mobile number, address etc. are collected while ordering flowers from customers. We value customer’s privacy and recognize the importance of maintaining a legitimate policy for keeping your personal information confidential.
This privacy policy explains how we handle information collected from our website users and visitors.

Who is Sender, Recipient?

Sender is one who orders flowers to send as gift using our website from anywhere in the world and receiver is one who receives the gift in UAE. Realflowers.ae takes the responsibility of delivering flowers ordered by the sender online to the receiver. We receive orders, process it, arrange bouquets and hand it over to the recipient. Sender details are required to contact if required or to inform about the status of delivery. Recipient name, address and telephone number is required for physical delivery of flowers.

Source of information

We collect information directly from website users at the time of registering an account or while making order online as guest. We also get limited information like name and email id, when you post a review for any items or comment on any blogs.

Information that we collect and use

Personal Information

While placing an order online website requires name, email and mobile number of sender. We also need name address and phone number of recipient. Personal message to the recipient is gathered and used only for the specific order execution. If a customer creates an account once, he can use the login details to check previous orders and to place a new request easily.

Payment and Billing Details

Credit card numbers and related information are not shared with realflowers.ae as the customer would be using online payment gateway. Completely secured payment method of 2checkout.com and paypal.com are being used.

Other information

If you use our website, we may receive information about your IP address and the browser you are using. Only the message written inside the message box goes to the recipient.

Use of information

We use the information you provide to deliver flower gifts and contact you. It is used for confirmation of a purchase from our website, to respond to your requests or question, to confirm your registration for an event or contest and to improve our products and services. We use the collected information to send you emails about special promotions or offers, about new features or products and to send you transactional communications.

Confidentiality

Details about sender are kept confidential and never shared with anyone else. Message for recipient is printed on a greeting card and hand over in an enclosed in envelop so that it goes directly to the recipient. No other person on behalf of the sender or recipient will be provided any information related to a particular order. We will not share information with third parties.

To get any further details on our private policy, contact us over phone between 7 AM to 9 PM ET or by email. Phone: +050 4708371(UAE), 0097150 4708371(International)

Email: realgift@eim.ae

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.