The process of delivering flower gifts by an online florist

July 28, 2018

online florist whole process

In this fast pacing life, there is not enough time to spend for anything; everyone wishes to get all the things on the fingertip. The concept of online flower delivery made a big impact in the society because it is a blessing for those who lead a busy life. The online florist helps to send all kinds of flower gifts for all kinds of occasions in advance, or on the same day. The online flower delivery will go through 4-processes, which are:

Online order

Order online

This is really simple, as all that needs to be done is, use a search engine and obtain a list of websites of different online service suppliers. Test a number of online flower delivery services and compare them according to their selection, pricing, and services. It also pays to check out the customer reviews and use to narrow down your choices. However, take care while selecting the ideal online florist.

Steps to order a flower online:-

  1. Select your product from a variety of categories.
  2. Select the add-on items you like to add with the flower gift.
  3. Verify the cart and proceed to checkout.
  4. Provide recipient delivery information.
  5. Pay online using credit/debit card or if you are using Pay Pal continue with pay pal and some of the online florists provides cash on delivery options.
  6. Finalizing your order by receiving the confirmation email.

order processing

Processing Order

Before processing the order, the support department will have to confirm, whether the payment is on hold or failed. If any of these conditions occurs, the corresponding support team will rectify the problem. Once the order has been placed successfully, the admin will review and confirm that everything is correct. They want to make sure that we are exceeding expectations, not creating potential issues. The admin will check lead times, verify packaging of items, identify any delivery challenges, check for potential cost savings in shipping, etc. If there are any issues related to the availability of the product, they will let you know by email before processing. If everything is perfect, the admin will hand over the product and Delivery details to the flower shop.

Image of crafting flowers

Crafting the gift

The crafting is the main part of the online flower delivery system, because, this part will determine the quality and trust of service. From a customer point of view, they order the gift based on the pictures and descriptions provided on the website. The crafting team has to make sure to avoid variations from the displayed product. If a variation occurs from the actual product image on the site, then it will be a reason to lose trust in your service. As soon as the product details have received the crafting will start. Crafting a flower gift is not that much simple because the gift needs to possess the capability of conveying the message of the sender whether it is love or condolence. Most of the florist keep flowers fresh and make ensuring that they don’t sit around long in their shops and they follow the principle of FIFO(first in first out) commonly. After crafting the gift as per the requirement the crafting team will hand over to the delivery team.

Flower delivery


Coming to the last and important phase of an online flower delivery, the on-time delivery of an order is the key factor in this process and if any delay occurs while delivering the order, it will become a negative factor in the entire business and the customers will lose the faith in the online florist as well. More than that our online florist offers same day delivery and it is a unique concept that lets you book flowers or gifts on the same day before the ends. If you are late or want to surprise your loved ones on their birthday or anniversary, you can utilize the same day delivery option.

The delivery team will analyze the date, time and recipient details before making the delivery. If the sender needs a same day delivery service they will make sure it will be delivered within the 2-4 hours. Usually, they will call the recipient before delivery and confirm if the recipient is available or not at the time of delivery. If the recipient is not available, the sender will be contacted by our customer care and a second delivery attempt can be made either on the same day or the next business day. When the delivery has been made, the sender will receive a confirmation mail. Whether the received product is damaged or not fresh, it will be replaced for free of cost.

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